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Qualified IT staffing that's available when you need it

Interviews are now a thing of the past. Let CimaCare introduce you to the future of Staff Augmentation and Virtual CIOs.

You need a CIO to provide your business with critical insights and strategy. But you don't have weeks to invest in identifying, recruiting, and training one. CimaCare Managed Services can provide high level thought leadership on an as-needed basis as well as staffing resources for a variety of support needs.

Streamlined, hands-off customer support

An area that has been causing business leaders headaches for years is customer support. Of course, customers are the lifeblood of your business, so keeping them satisfied and informed should be one of your highest priorities. At the same time, dealing with the volume of customer calls and emails you receive may make it difficult for your employees to find any time in their day for the productive work that they were actually hired to do. Or perhaps your business changes seasonally, such as retail, and durng the peak times, your customer support staffed is stretched a bit too far.

Learn how CimaCare can deliver better results for your business

As a business leader, you have a lot on your plate: keeping track of what your competitors are doing, learning what your customers wants, and then calibrating your products and services accordingly. Adding to the complexity is the fact that all these factors are constantly changing, and so require your constant attention. With so much of your time dedicated to performing these basic business tasks, it's clear that you have very little time left over for anything else that might distract you from them.

Understanding the pros and cons of managed services

Now that we've provided a quick look at some of the limitations of break/fix IT services, we'll finish things up by looking at the pros and cons of the alternative: managed services.

Getting the most value possible from your managed service provider relationship

If you read our last blog post on the subject of managed service providers, then you're now aware of some of the basics involved with working with an MSP. However, there's no getting around the fact that working with an MSP costs money. You're now probably wondering what it takes to make sure you get the most value possible out of the funding you dedicate to working with an MSP.

What is ITIL and how can I use it within my IT organization?

Best Practices breed organizational excellence

Are your systems constantly going down for unplanned outages due to someone implementing a ‘fix’ for another workload?   Your organization was unaware of the change and its potential impact on other areas of the business. Perhaps there is an opportunity to look at implementing an Information Technology Service Management (ITSM) plan.

MSPs 101: Your introduction to the managed service provider, and how it can help your business

The popularity of managed service providers as an alternative or supplement to traditional in-house IT teams had grown significantly in recent years. In a recent report from the research firm CompTIA, two-thirds of organizations surveyed said that they had used the IT services of an external provider at some point within the last year. You could say that using a 3rd party to augment your IT is essentially managed services but there is much more to it than just that.